CUSTOMER SERVICE

PLEASE ALLOW 24-48 HOURS FOR YOUR TRACKING NUMBER TO BECOME ACTIVE.REGARDING RETURNS, EXCHANGES, DAMAGED ITEMS AND ANY OTHER CUSTOMER SERVICE RELATED ISSUES:CUSTOMER SERVICE EMAIL ADDRESS:
storesupport@rebelutionmusic.com

WHEN EMAILING OUR CUSTOMER SERVICE REPS FOR GENERAL CONTACT PLEASE DO THE FOLLOWING.

• STATE YOUR NAME & ORDER NUMBER
• YOUR ISSUE OR QUESTION
• PHONE NUMBER & EMAIL

WE CURRENTLY SUPPLY CUSTOMER SERVICE SUPPORT 5 DAYS A WEEK, MON – FRI 9AM – 5PM PST.

EXCHANGES:
WE DO ACCEPT EXCHANGES.

**WE DO NOT COVER SHIPPING FEE FOR EXCHANGES THAT ARE NOT DAMAGED OR INCORRECT.**

TO MAKE AN EXCHANGE PLEASE DO THE FOLLOWING:

• EMAIL US WITH THE SUBJECT TITLE OF THE EMAIL STATING “EXCHANGE” .
• PROVIDE NAME, ORDER NUMBER AND PHONE NUMBER IN EMAIL
• REASON FOR EXCHANGE
• BRIEFLY TELL US THE ITEM YOU WANT TO EXCHANGE AND WHAT YOU WANT IN ITS PLACE.
• ONCE EMAIL IS SENT EXPECT A REPLY WITHIN 24HRS WITH FURTHER DIRECTIONS.

DAMAGED GOODS:
IF A PRODUCT ARRIVES DAMAGED PLEASE DO THE FOLLOWING.

• SEND AN EMAIL TITLED DAMAGED
• EMAIL US A PHOTO OF THE DAMAGED GOODS.
• STATE WHERE THE PRODUCT IS DAMAGED
• PLEASE INCLUDE NAME, ORDER NUMBER AND PHONE NUMBER
WE WILL REPLY TO YOU WITH A RETURN LABEL AND DIRECTIONS ON HOW TO MAKE THE RETURN OR EXCHANGE.

**A REFUND WON’T BE MADE FOR A DAMAGED PRODUCT UNLESS THE ITEM CAN’T BE REPLACED.**

RETURN POLICY:
WE WILL ACCEPT RETURNS FOR A FULL REFUND OF THE ITEM COST AS LONG AS IT’S WITHIN 15 DAYS OF DELIVERY DATE.

**SHIPPING COST WILL NOT BE REFUNDED**

TO MAKE A RETURN PLEASE DO THE FOLLOWING:

• SEND AN EMAIL TO US WITH THE TITLE “RETURN”
• STATE THE REASON FOR RETURN. REFUND
• WE WILL REPLY AND LET YOU KNOW IF YOU QUALIFY FOR A FULL REFUND
• IF YOUR REFUND IS ACCEPTED, PLEASE SEND ITEM BACK IN ITS ORIGINAL PACKAGING WITH INVOICE.